Contact Center Specialist: Inbound/Outbound (Contract)

Direct Staffing Inc; Irving (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Kelly-sponsored health care coverage

Group insurance options

Service bonus plan

Holiday pay

Weekly electronic pay

Free online training

Employee assistance program

Corporate discounts

Transportation spending accounts

Job summary

A staffing agency is seeking a Contact Center Customer Service Rep in Irving, TX. The role requires handling incoming and outbound calls related to customer inquiries and complaints. Candidates should have strong customer service skills and attention to detail, as well as availability to work 6-7 days including nights and weekends. This is a contract position with various benefits, including health coverage and corporate discounts.

Qualifications

• Must be able to work 6-7 days per week, including evenings and weekends for catastrophic events.

Responsibilities

• Handle incoming calls, orders, inquiries, and complaints.
• Place outbound calls regarding account status and issues.
• Direct calls for further problem resolution.

Skills

Good customer service skills

Attention to detail

Education

High School Diploma or equivalent

Job description

A staffing agency is seeking a Contact Center Customer Service Rep in Irving, TX. The role requires handling incoming and outbound calls related to customer inquiries and complaints. Candidates should have strong customer service skills and attention to detail, as well as availability to work 6-7 days including nights and weekends. This is a contract position with various benefits, including health coverage and corporate discounts.