Healthcare Inbound Support Specialist - Benefits & Service

Wayne State University; Irving (TX); Presencial; USD 24.796; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

Paid time off and volunteer time off

Life insurance and disability programs

Descripción de la vacante

A leading educational institution in Irving, Texas is seeking a Customer Service Representative to manage inbound calls from providers and members. The role requires minimal experience in the health insurance industry and strong communication skills. The position offers $18 per hour, full-time work with comprehensive benefits, including medical, dental, and vision insurance. The ideal candidate will complete a training program and uphold customer service metrics in a dynamic environment.

Formación

• 0-1 years related work experience.
• Inbound call center experience in the health insurance industry.
• High school diploma or GED.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook.
• Excellent verbal and written communication skills.

Responsabilidades

• Successfully complete a 6+ week training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call.
• Ensure adherence to customer service metrics.
• Handle call backs and escalations as necessary.

Descripción del empleo

A leading educational institution in Irving, Texas is seeking a Customer Service Representative to manage inbound calls from providers and members. The role requires minimal experience in the health insurance industry and strong communication skills. The position offers $18 per hour, full-time work with comprehensive benefits, including medical, dental, and vision insurance. The ideal candidate will complete a training program and uphold customer service metrics in a dynamic environment.