Onsite Inbound Customer Care Specialist

Careington International; Frisco (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

PTO

11 paid holidays

401(k) with Fidelity

Career advancement

Job summary

Careington International in Frisco, TX is seeking energetic Customer Care Representatives to work onsite 40 hours per week at 6435 Flyers Way. You will answer inbound calls, provide information, and resolve concerns with a customer-first mindset.

Training is required for the first weeks, with Monday–Friday 8:30 a.m.–5:00 p.m. Schedule and six-month raises are part of the program; bilingual English/Spanish may qualify for additional compensation. Drug screen and background check are required.

Qualifications

• Clear communication and active listening to resolve customer concerns.
• Ability to follow processes and document interactions accurately.
• Willingness to learn and adapt in a fast-paced call center environment.

Responsibilities

• Handle inbound calls and provide accurate information to customers.
• Resolve concerns with efficiency and courtesy while maintaining professionalism.
• Document interactions and resolution steps in the CRM system.

Skills

Clear communication

Active listening

Problem-solving

Education

High school diploma or GED

Tools

CRM systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Careington International in Frisco, TX is seeking energetic Customer Care Representatives to work onsite 40 hours per week at 6435 Flyers Way. You will answer inbound calls, provide information, and resolve concerns with a customer-first mindset.

Training is required for the first weeks, with Monday–Friday 8:30 a.m.–5:00 p.m. Schedule and six-month raises are part of the program; bilingual English/Spanish may qualify for additional compensation. Drug screen and background check are required.