Contact Center Sales Support Representative

Kelly; Raynham (MA); On-site; USD 52,000 - 58,000; Full time

Job description

Location: Raynham, MA

Pay Rate: $52K~$58K + Benefits

Schedule: Monday–Friday, 7:00 AM–4:00 PM

Employment Type: Full-Time, Direct-Hire

Think the best job opportunities are far away? Think again.

Great opportunities are right here in your backyard. Kelly® is seeking a Contact Center Sales Support Representative to join a premier industry leader in Raynham, MA.

This is an excellent opportunity for a customer-focused professional to build on their experience in a fast-paced medical device/biotech environment while working alongside a collaborative team that values professionalism, personal growth, and team success.

Why You Should Apply

• Competitive pay: $52K~$58K + Benefits
• Consistent weekday schedule: Monday–Friday, 7:00 AM–4:00 PM
• Opportunity to work with a leading organization in the medical device/biotech industry
• Gain valuable experience in customer service, order management, and ERP systems
• Work in a fast-paced, collaborative, and supportive environment
• Opportunity to develop professionally while contributing to a team-oriented organization

About The Role

The Contact Center Sales Representative is an integral member of the U.S. Customer Services team, working directly with sales agents and customers to process orders, respond to requests, resolve issues, and provide day-to-day support. This position is ideal for a highly organized, customer-focused professional who can manage competing priorities, meet deadlines, communicate effectively, and maintain a positive and professional approach in a fast-paced, time-sensitive environment.

What You'll Do

Customer Service & Sales Support

• Provide high-quality customer service and support to both internal and external customers and sales agents.
• Respond to customer and sales-agent inquiries and assist with product and business-related issues.
• Manage the Customer Service inbox and ensure requests are addressed in a timely manner.
• Answer incoming calls and provide professional assistance.
• Collaborate with the Customer Service Manager and internal departments to resolve customer and sales-agent needs.
• Maintain a positive, professional, and customer-focused approach when handling various requests and challenges.

Order Management & Account Support

• Enter and audit customer orders accurately and efficiently, with a “right-first-time” approach.
• Process purchase orders, expired inventory requests, invoices, and credit notes in accordance with established procedures.
• Release orders for distribution promptly.
• Provide Return Authorization Numbers for product complaints and expired product returns.
• Facilitate the setup of new customer accounts.
• Maintain, update, and verify master customer information within the ERP system.
• Maintain electronic files and documentation for assigned accounts.

Payments, Pricing & Product Support

• Use various customer and payment portals to retrieve and/or acknowledge payments.
• Partner with Finance to identify and resolve payment issues and corrective actions.
• Coordinate with sales agents and hospitals to resolve pricing-related issues.
• Conduct product research to support sales-agent inventory requests.

Documentation, Training & Process Improvement

• Support the training and onboarding of new Customer Service Representatives and other department personnel.
• Create, update, and improve Customer Service Standard Operating Procedures (SOPs) as needed.
• Maintain accurate documentation and records in accordance with established processes.
• Contribute to a team environment that promotes professionalism, collaboration, personal growth, and team pride.
• Perform other duties as assigned to support sales agents, customers, and department operations.

What We're Looking For

The Ideal Candidate Will Have

• 2–5 years of customer service experience, preferably in a fast-paced environment.
• Previous experience working with ERP systems preferred.
• Experience in a medical device, biotechnology, healthcare, or similarly regulated environment is a plus.
• Excellent written and verbal communication skills.
• Strong listening and interpersonal skills.
• A highly customer-focused approach.
• Strong organizational and time-management skills.
• Ability to prioritize and manage multiple tasks while meeting competing deadlines.
• Ability to remain calm, professional, and solution-oriented under pressure.
• Flexibility and adaptability when priorities shift.
• Ability to work effectively with a variety of personalities and stakeholders.
• A proactive, positive, and resilient approach to change and problem-solving.
• Strong attention to detail and commitment to accuracy.

Required Technical Skills

• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Outlook
• Microsoft Teams
• Experience with ERP software preferred.

Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.