Contact Center Sales Representative - IT & Software

Hader Solutions; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hader Solutions in Savannah, GA is seeking a Contact Center Sales Representative to handle inbound and outbound calls, qualify leads, and explain IT and software solutions to prospects.

You will convert prospects into sales while ensuring an excellent customer experience, use CRM tools to track interactions, and adhere to scripts and compliance guidelines. This role offers a structured training program and opportunities for advancement within a performance-driven environment.

Qualifications

• Strong communication and customer service skills.
• Ability to explain technical solutions clearly.
• Experience with CRM and contact center technologies is a plus.
• Goal-oriented with a focus on meeting targets.
• Adaptability and willingness to learn in a fast-paced setting.

Responsibilities

• Handle inbound and outbound calls to support leading technology brands.
• Qualify leads and explain IT and software solutions to prospects.
• Convert prospects into sales while ensuring excellent customer experience.
• Utilize CRM and contact center tools to track interactions.
• Follow scripts and adhere to compliance guidelines.
• Achieve or surpass sales and quality performance targets.
• Participate in structured training and ongoing coaching.
• Work in a performance-driven environment with opportunities for advancement.

Skills

Communication skills

Customer service

CRM experience

Explain technical solutions

Goal-oriented

Adaptability

Job description

Role: Contact Center Sales Representative

Responsibilities

• Handle inbound and outbound calls to support leading technology brands
• Qualify leads and explain IT and software solutions to prospects
• Convert prospects into sales while ensuring excellent customer experience
• Utilize CRM and contact center tools to track interactions
• Follow scripts and adhere to compliance guidelines
• Achieve or surpass sales and quality performance targets
• Participate in structured training and ongoing coaching
• Work in a performance-driven environment with opportunities for advancement

Qualifications & Skills

• Strong communication and customer service skills
• Ability to explain technical solutions clearly
• Experience with CRM and contact center technologies is a plus
• Goal-oriented with a focus on meeting targets
• Adaptability and willingness to learn in a fast-paced setting