Contact Center Sales Representative - IT & Software

MCI Careers; Savannah (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

MCI Careers is seeking Contact Center Sales Representatives to support leading technology brands in a fast-paced CX and BPO environment. You will handle inbound and outbound calls, qualify leads, explain IT and software solutions, and convert prospects into sales while delivering excellent customer experiences.

Use CRM and contact center tools to track interactions, follow scripts and compliance guidelines, and meet or exceed sales and quality targets.

Qualifications

• Handle inbound and outbound calls to qualify leads.
• Explain IT and software solutions and convert prospects into sales.
• Follow scripts and compliance guidelines while using CRM tools.
• Meet or exceed sales and quality targets.

Responsibilities

• Handle inbound and outbound calls.
• Qualify leads and explain IT/software solutions.
• Convert prospects into sales while ensuring customer satisfaction.
• Track interactions using CRM and contact center tools.
• Follow scripts and compliance guidelines.
• Meet or exceed sales and quality targets.

Skills

Inbound & outbound calls

Lead qualification

CRM usage

Sales conversion

Customer experience

Following scripts

Tools

CRM software

Contact center tools

Job description

MCI Careers seeks Contact Center Sales Representatives to support leading technology brands in a fast-paced CX and BPO environment. You'll handle inbound and outbound calls, qualify leads, explain IT and software solutions, and convert prospects into sales while delivering excellent customer experiences. Use CRM and contact center tools to track interactions, follow scripts and compliance guidelines, and meet or exceed sales and quality targets. Benefit from structured training, ongoing coaching, clear performance metrics, and opportunities to advance based on results in a performance-driven culture.