Call Center Agent - Technology & Software

Hader Solutions; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hader Solutions in Savannah, GA is seeking a Call Center Agent to provide responsive tech support and customer service in a dynamic CX environment.

You will handle inbound and outbound calls, resolve issues using CRM and knowledge bases, follow scripts, document interactions, and strive for high quality and continuous improvement in service delivery.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service, tech support, or sales preferred.
• Ability to follow structured processes and meet performance metrics.
• Willingness to learn and grow through training and coaching.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Resolve technical and service-related issues efficiently.
• Provide multi-channel support using CRM and knowledge base tools.
• Follow scripts and adhere to compliance standards.
• Document interactions accurately to ensure quality service.
• Deliver exceptional customer experiences, maintain high quality standards, and support continuous improvement in service delivery.

Skills

Strong communication

Problem solving

Customer service experience

Tech support experience

Sales experience

Tools

CRM software

Knowledge base tools

Job description

Role: Call Center Agent supporting technology and software brands in a dynamic CX and BPO setting.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Resolve technical and service-related issues efficiently.
• Provide multi-channel support using CRM and knowledge base tools.
• Follow scripts and adhere to compliance standards.
• Document interactions accurately to ensure quality service.

Qualifications & Skills

• Strong communication and problem-solving abilities.
• Experience in customer service, tech support, or sales preferred.
• Ability to follow structured processes and meet performance metrics.
• Willingness to learn and grow through training and coaching.

Key Duties: Deliver exceptional customer experiences, maintain high quality standards, and support continuous improvement in service delivery.