Inbound Sales Representative

Coulter Services; Killeen (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Coulter Services in Texas is seeking an Inbound Sales Representative to join a fast-paced contact center. You will handle inbound calls, understand customer needs, present solutions, upsell, and close sales to meet targets while delivering excellent service.

Responsibilities include qualifying leads using CRM and omnichannel tools, maintaining product knowledge, and pursuing growth opportunities. The role emphasizes customer experience, digital solutions, and ongoing training to sharpen sales

Qualifications

• Strong communication and interpersonal skills.
• Ability to understand customer needs and offer suitable solutions.
• Sales-oriented mindset with a focus on achieving targets.
• Experience with CRM systems and omnichannel platforms preferred.
• Desire to grow skills in customer experience, sales, and digital solutions.

Responsibilities

• Handling inbound calls to assist customers and understand their needs.
• Presenting solutions, upsell, and close sales to meet or exceed targets.
• Delivering exceptional customer experiences through effective communication.
• Utilizing CRM and omnichannel tools to qualify leads and track interactions.
• Maintaining knowledge of products and services to provide accurate information.

Skills

Communication skills

Needs assessment

Sales mindset

CRM experience

Omnichannel tools

Tools

CRM systems

Omnichannel platforms

Job description

• Handle inbound calls to assist customers and understand their needs
• Present solutions, upsell, and close sales to meet or exceed targets
• Deliver exceptional customer experiences through effective communication
• Utilize CRM and omnichannel tools to qualify leads and track interactions
• Maintain knowledge of products and services to provide accurate information

Role:

Inbound Sales Representative

Responsibilities

• Handle inbound calls to assist customers and understand their needs
• Present solutions, upsell, and close sales to meet or exceed targets
• Deliver exceptional customer experiences through effective communication
• Utilize CRM and omnichannel tools to qualify leads and track interactions
• Maintain knowledge of products and services to provide accurate information

Qualifications & Skills

• Strong communication and interpersonal skills
• Ability to understand customer needs and offer suitable solutions
• Sales-oriented mindset with a focus on achieving targets
• Experience with CRM systems and omnichannel platforms preferred
• Desire to grow skills in customer experience, sales, and digital solutions

Key Duties:

Supporting leading brands in a fast-paced contact center, qualifying leads, upselling, closing sales, and providing excellent customer service. Comprehensive training and growth opportunities are provided to enhance skills across customer experience, sales, technical support, and digital CX solutions.