Technical Support Representative

Coulter Services; Savannah (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Coulter Services is seeking a Contact Center Technical Support Representative to diagnose and resolve software, hardware, and connectivity issues across inbound calls, chat, and email, delivering a high-quality customer experience.

You will use CRM and knowledge-base tools, follow scripted and advanced troubleshooting methods, and escalate complex issues as needed to ensure timely resolutions and consistent service.

Qualifications

• Strong communication skills to interact effectively via multiple channels.
• Technical aptitude with the ability to diagnose and resolve hardware and software problems.
• Proficiency with CRM systems and knowledge base tools.
• Ability to follow scripts and troubleshoot complex issues.
• Customer-focused attitude with a commitment to quality service.

Responsibilities

• Handle inbound calls, chat, and email to diagnose and resolve software, hardware, and connectivity issues.
• Provide high-quality technical support, ensuring an excellent customer experience.
• Utilize CRM and knowledge base tools to troubleshoot using scripted and advanced methods.
• Escalate complex issues appropriately to ensure resolution.
• Follow structured processes and guidelines to deliver consistent support.

Skills

Communication skills

Technical aptitude

CRM proficiency

Scripted troubleshooting

Customer-focused attitude

Job description

Role: Contact Center Technical Support Representative

Responsibilities

• Handle inbound calls, chat, and email to diagnose and resolve software, hardware, and connectivity issues.
• Provide high-quality technical support, ensuring an excellent customer experience.
• Utilize CRM and knowledge base tools to troubleshoot using scripted and advanced methods.
• Escalate complex issues appropriately to ensure resolution.
• Follow structured processes and guidelines to deliver consistent support.

Qualifications & Skills

• Strong communication skills to interact effectively via multiple channels.
• Technical aptitude with the ability to diagnose and resolve hardware and software problems.
• Proficiency with CRM systems and knowledge base tools.
• Ability to follow scripts and troubleshoot complex issues.
• Customer-focused attitude with a commitment to quality service.