Technical Customer Service Representative - Technology & Software

MCI Careers; Savannah (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

MCI Careers is hiring Call Center Representatives to deliver exceptional customer experiences for leading brands in technology and software. You will handle inbound and outbound calls, resolve issues, and provide product and technical support.

You will also identify opportunities to upsell or cross-sell solutions, use CRM tools, and follow defined processes to meet performance targets. Robust training, ongoing coaching, and clear advancement paths help you grow in customer experience, sales, and

Qualifications

• Experience in call center or CX roles.
• Strong communication and problem-solving skills.
• Ability to upsell or cross-sell in conversations.

Responsibilities

• Handle inbound and outbound calls.
• Resolve customer issues and provide product/technical support.
• Identify opportunities to upsell or cross-sell solutions.
• Use CRM tools and follow defined processes to meet targets.

Skills

Call center

Customer service

Upselling

Cross-selling

CRM tools

Technical support

Tools

CRM software

Job description

MCI Careers is hiring Call Center Representatives to deliver exceptional customer experiences for leading global brands in technology and software. In this fast-paced, performance-driven environment, you will handle inbound and outbound calls, resolve customer issues, provide product and technical support, and identify opportunities to upsell or cross-sell solutions. You’ll use CRM tools, follow detailed processes, and meet clear performance targets. We provide robust training, ongoing coaching, and defined advancement paths so you can grow your skills in customer experience, sales, and tech-enabled support.