Call Center Agent - Technology & Software

MCI Careers; Savannah (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

MCI Careers seeks Call Center Agents in Savannah, GA to support leading technology and software brands in a fast-paced CX and BPO environment. You will handle inbound and outbound calls, resolve customer issues, and provide tech-enabled support across multiple channels.

You will follow scripts and compliance standards while using CRM and knowledge base tools to document and resolve inquiries. Success is measured by quality, efficiency, and customer satisfaction.

Responsibilities

• Handle inbound and outbound calls.
• Resolve customer issues and provide tech-enabled support across multiple channels.
• Follow scripts and compliance standards while using CRM and knowledge base tools to document inquiries and resolutions.

Tools

CRM

Knowledge base tools

Job description

MCI Careers seeks Call Center Agents to support leading technology and software brands in a fast-paced CX and BPO environment. In this role, you will handle inbound and outbound calls, resolve customer issues, and provide tech-enabled support across multiple channels. You will follow scripts and compliance standards while using CRM and knowledge base tools to document and resolve inquiries. Success is measured by clear performance metrics, including quality, efficiency, and customer satisfaction. MCI offers structured training, coaching, and advancement opportunities based on merit, helping you grow skills in customer service, tech support, and sales.