Patient Service Representative (4635)

Waco Family Medicine; Waco (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

Waco Family Medicine in Waco, TX 76706 is seeking a full-time Admin - Clerical professional for patient registration, insurance verification, and billing support. This role requires 8-hour day shifts in an indoor clinic setting, with frequent computer use and multi-line phone handling.

Ideal candidates have a High School diploma or equivalent and at least one year of customer service experience; healthcare experience is preferred. Some travel to other clinics may be required to cover shifts.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Healthcare experience preferred.
• At least one year’s customer service experience required.

Responsibilities

• Register patients at check-in.
• Collect current and overdue service charges and issue receipts.
• Secure a daily cash box and reconcile daily charges/receipts.
• Answer phone lines, take messages, and schedule appointments.
• Verify patient insurance information and data entry in systems.
• Travel to other clinics to cover shifts as needed.
• Operate office equipment (fax, printer, scanner).
• Follow Waco Family Medicine policies in the handbook.

Skills

Customer service

Microsoft Office

Bilingual English/Spanish

Communication skills

Education

High School Diploma or equivalent

Associate degree preferred

Job description

Job Details: Job Location: Tom Oliver S. 18th Clinic - Waco, TX 76706, Position Type: Full Time, Education Level: High School, Job Shift: Day, Job Category: Admin - Clerical, DUTIES/RESPONSIBILITIES:

DUTIES/RESPONSIBILITIES

• Patient registration
• collect current and overdue service charges, and printing receipt,
• secure a daily cash box,
• reconcile daily charges and receipts.
• Answer phones, taking and forwarding messages and scheduling appointments.
• Ability to mulitask and work in a fast paced environment
• Ability to verify patient insurance information
• Ability to use multi line phone system
• Ability to travel to other clinics to cover shifts as required
• Ability to operate office equipment (fax, printer, scanner)
• Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbook

OTHER DUTIES

• Other duties as assigned by supervisor

PHYSICAL AND MENTAL REQUIREMENTS

• Valid Driver’s license
• Visual and auditory accuracy
• Shift length - 8 hours
• Indoor setting –
• Frequent use of computer
• Long periods of sitting
• Frequent use of telephone
• Continuous repetitive grasping and manipulation of both hands
• Continuous conversational communication
• Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing
• Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.
• Occasionally working in confined, noisy, dusty areas
• Regular use of personal transportation
• Understand/carry out simple/detailed, oral/written instructions with retention
• Read and interpret detailed specifications.

Qualifications:

REPORTS TO: Patient Manager

EDUCATION & EXPERIENCE

• High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year’s customer service experience required.

SKILLS

• Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and Patient focused