Contact Center Operations & Telephony Lead

TecTammina; Tampa (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

A technology support firm is seeking a candidate for telephony support in Tampa, Florida. The role requires 1+ years of experience in NICE call recording applications, dialer applications, and telephony support. The candidate will interface with clients and vendors, troubleshoot issues, and manage Service Center tickets. Strong communication skills and teamwork abilities are essential. This is a contract-to-hire position offering opportunities for professional growth.

Qualifications

• 1+ years of experience in NICE call recording applications support.
• 1+ years of experience supporting dialer applications.
• 1+ years of experience in telephony support.

Responsibilities

• Interface directly with clients and vendors to troubleshoot issues.
• Acknowledge, troubleshoot, resolve, and escalate Service Center tickets.
• Perform documented plans for system changes, upgrades, installations, and outages.

Skills

Telephony support

SQL/Oracle database support

Windows operating systems

UNIX operating systems

Workforce Management application

Networking technology

Written and verbal communication

Team collaboration

Job description

A technology support firm is seeking a candidate for telephony support in Tampa, Florida. The role requires 1+ years of experience in NICE call recording applications, dialer applications, and telephony support. The candidate will interface with clients and vendors, troubleshoot issues, and manage Service Center tickets. Strong communication skills and teamwork abilities are essential. This is a contract-to-hire position offering opportunities for professional growth.