Remote Government Services Call Center Specialist

Remote Jobs; Tampa (FL); Remote; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions seeks Call Center Representatives to support client operations with accuracy, confidentiality, and compliance. The role emphasizes detailed documentation and high-volume handling from a remote setting with Tampa residency requirements.

Ideal candidates bring 3+ years in a call center, strong written and verbal communication, and proficiency with telephony systems and CRMs. This position requires independent work and data-driven reporting capabilities.

Qualifications

• 3+ years of call center experience.
• Associate's Degree preferred; high school diploma or equivalent required.
• Ability to multitask while communicating and inputting data.
• Strong written and verbal communication; professional reporting.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate reports in government systems.
• Interview callers using critical-thinking beyond scripts and decision trees.
• Navigate multiple systems and document information accurately.
• Record details in accordance with procedures.
• Conduct database and open-source research.
• Route and escalate calls as needed.
• Perform other duties as assigned.

Skills

Call center experience

Written and verbal communication

Multitasking

Data entry accuracy

Independent work

Education

High school diploma or equivalent required

Associate degree preferred

Tools

CRM software

Telephony systems

Job description

TechOp Solutions seeks Call Center Representatives to support client operations with accuracy, confidentiality, and compliance. The role emphasizes detailed documentation and high-volume handling from a remote setting with Tampa residency requirements.

Ideal candidates bring 3+ years in a call center, strong written and verbal communication, and proficiency with telephony systems and CRMs. This position requires independent work and data-driven reporting capabilities.