Detail-Oriented Call Center Specialist (Data & Reports)

TechOp Solutions International; Tampa (FL); Remote; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills to support our operations in Tampa, Florida. The role focuses on reviewing, analyzing, and documenting information while ensuring accuracy, confidentiality, and compliance in a fast-paced environment.

Responsibilities include answering calls, submitting detailed reports in government systems, and handling sensitive information with minimal supervision.

Qualifications

• 3+ years of call center experience.
• Excellent written and verbal communication.
• Ability to multitask while inputting data.
• Proficiency with telephony systems and CRMs.
• Independently manage responsibilities with minimal supervision.
• MS 365 proficiency, especially Word for reports.

Responsibilities

• Answer and track incoming calls.
• Submit accurate, detailed reports in government systems.
• Engage callers with critical-thinking beyond scripts.
• Navigate multiple systems while documenting information.
• Record all details per procedures.
• Conduct database and open-source research.
• Route and escalate calls correctly.
• Perform other duties as assigned.

Skills

Call center experience

Communication skills

Multitasking

Data entry

Education

Associate's Degree (Preferred)

High School Diploma or equivalent

Tools

Telephony systems

CRM software

Microsoft 365 / Word

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills to support our operations in Tampa, Florida. The role focuses on reviewing, analyzing, and documenting information while ensuring accuracy, confidentiality, and compliance in a fast-paced environment.

Responsibilities include answering calls, submitting detailed reports in government systems, and handling sensitive information with minimal supervision.