Bilingual Tech Support Specialist (Call Center)

Valor Intelligent Processing; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Paid Training

Casual Dress Code

Job summary

Valor Intelligent Processing is looking for a dedicated Technical Support Representative to join our team in Tampa, Florida. In this role, you will assist customers with troubleshooting and resolving technical issues. The ideal candidate will be motivated, possess strong communication skills, and be fluent in both English and Spanish.

We offer a supportive work environment with opportunities for career growth, comprehensive health benefits, and an engaging company culture.

Qualifications

• Must be 18 years or older.
• Basic understanding of computer systems and troubleshooting.
• Previous tech support or IT helpdesk experience is a plus.

Responsibilities

• Provide first-level technical support via phone, chat, or email.
• Troubleshoot hardware, software, and connectivity issues.
• Guide customers through step-by-step solutions.

Skills

Fluent in English and Spanish

Strong analytical and problem-solving skills

Excellent communication and customer service abilities

Education

High school diploma or GED

Job description

Valor Intelligent Processing is looking for a dedicated Technical Support Representative to join our team in Tampa, Florida. In this role, you will assist customers with troubleshooting and resolving technical issues. The ideal candidate will be motivated, possess strong communication skills, and be fluent in both English and Spanish.

We offer a supportive work environment with opportunities for career growth, comprehensive health benefits, and an engaging company culture.