Remote Senior Call Center Specialist

TechOp Solutions International; Miami (FL); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading tech company is seeking a Remote Senior Call Center Representative to provide exceptional customer service. The ideal candidate will have 5+ years of call center experience, a solid understanding of telephony systems, and strong communication skills. Responsibilities include answering calls, preparing detailed reports, and onboarding new staff. This full-time position requires candidates to reside in Miami, FL or nearby areas. Join a dynamic team dedicated to service excellence.

Qualifications

• 5+ years experience in a call center.
• Proven ability to multitask while communicating and inputting data.
• Experience handling sensitive information.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate reports in government systems.
• Train and onboard new Customer Service Representatives.
• Conduct database and open-source research.
• Route and expedite calls appropriately.

Skills

Communication skills

Analytical abilities

Multitasking

Proficiency with telephony systems

Strong written and verbal skills

Education

Associate's Degree

Tools

CRMs

Microsoft Office Suite

Job description

A leading tech company is seeking a Remote Senior Call Center Representative to provide exceptional customer service. The ideal candidate will have 5+ years of call center experience, a solid understanding of telephony systems, and strong communication skills. Responsibilities include answering calls, preparing detailed reports, and onboarding new staff. This full-time position requires candidates to reside in Miami, FL or nearby areas. Join a dynamic team dedicated to service excellence.