Remote Call Center Representative

Talentify; Tampa (FL); Remote; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions seeks Call Center Representatives to support client operations with accuracy, confidentiality, and compliance. The role emphasizes detailed documentation and high-volume handling from a remote setting with Tampa residency requirements.

Ideal candidates bring 3+ years in a call center, strong written and verbal communication, and proficiency with telephony systems and CRMs. This position requires independent work and data-driven reporting capabilities.

Qualifications

• 3+ years of call center experience.
• Associate's Degree preferred; high school diploma or equivalent required.
• Ability to multitask while communicating and inputting data.
• Strong written and verbal communication; professional reporting.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate reports in government systems.
• Interview callers using critical-thinking beyond scripts and decision trees.
• Navigate multiple systems and document information accurately.
• Record details in accordance with procedures.
• Conduct database and open-source research.
• Route and escalate calls as needed.
• Perform other duties as assigned.

Skills

Call center experience

Written and verbal communication

Multitasking

Data entry accuracy

Independent work

Education

High school diploma or equivalent required

Associate degree preferred

Tools

CRM software

Telephony systems

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but Candidate must reside within Tampa, FL or nearby cities.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escalate calls appropriately
• Other duties, as assigned

Requirements

• 3+ years experience in a call center
• Associate's Degree (Preferred) high school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision.
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Experience in handling sensitive information

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.