Contact Center Customer Service Agent

LHH; Morristown (NJ); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

Paid vacation

Paid sick leave

Life and disability insurance

Annual discretionary bonus

Job summary

LHH in Morristown, NJ, is seeking a Reservations & Customer Service Representative to handle inbound calls, emails, and chat, provide travel quotes, and book reservations. Hybrid after training with competitive hourly pay and benefits.

The role emphasizes customer-focused service, strong communication, and sales skills to deliver memorable travel experiences and meet performance goals.

Qualifications

• Bachelor's degree or equivalent work experience.
• Prior experience in customer service, inside sales, call center, hospitality, travel, or tourism is preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Detail-oriented with accurate data entry and record-keeping.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable working with CRM systems and booking platforms.
• Experience with Softrip, Zendesk, Sabre, Salesforce or similar platforms is a plus.
• Strong problem-solving and a customer-first mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and web-based chat.
• Handle a high volume of inbound communications while maintaining high customer service.
• Assist customers with vacation package information, pricing, itineraries, and booking options.
• Convert inquiries into sales by communicating product features, benefits, and value.
• Meet established sales goals and performance metrics.
• Listen to customer needs and provide accurate information and solutions.
• Conduct follow-up calls and emails regarding quotes, reservations, and travel details.
• Process bookings, payments, invoices, and reservation changes accurately.
• Maintain detailed records within the CRM system.
• Resolve customer issues professionally to ensure a positive experience.

Skills

Customer service

Inside sales

Communication skills

Multitasking

Sales-oriented

Education

Bachelor's degree or equivalent

Tools

Softrip

Zendesk

Sabre

Salesforce

Job description

Reservations & Customer Service Representative

Location: Hybrid Schedule (after training)
Pay: Up to $22/hour, depending on experience

BENEFITS:

Medical, dental, and vision insurance o 401(k) plan , Paid holidays , Paid vacation ,Paid sick leave, Life and disability insurance ; Annual discretionary bonus

Schedule

• 4 days per week: 9:00 AM - 5:00 PM

• 1 day per week: 12:00 PM - 8:00 PM

• One Saturday every 6 weeks: 10:00 AM - 3:00 PM (paid as overtime)

Overview

A leading travel and tourism organization is seeking a customer-focused Contact Center Representative to support both travel professionals and individual customers. This role is responsible for handling inbound calls, emails, and online chat inquiries, providing tour information, generating travel quotes, and booking vacation and air travel reservations.

The ideal candidate enjoys helping customers, thrives in a fast-paced environment, and has strong communication and sales skills. This position offers the opportunity to deliver exceptional service while helping customers plan memorable travel experiences.

Responsibilities

• Respond to customer inquiries via phone, email, and web-based chat.

• Handle a high volume of inbound communications while maintaining a high level of customer service.

• Assist customers with vacation package information, pricing, itineraries, and booking options.

• Convert inquiries into sales by effectively communicating product features, benefits, and value.

• Meet established sales goals and performance metrics.

• Actively listen to customer needs and provide accurate information and solutions.

• Conduct follow-up calls and emails regarding quotes, reservations, and travel details.

• Process bookings, payments, invoices, and reservation changes accurately.

• Maintain detailed and accurate records within the CRM system.

• Resolve customer issues professionally and efficiently while ensuring a positive customer experience.

Qualifications

• Bachelor's degree and/or equivalent work experience.

• Previous experience in customer service, inside sales, call center, hospitality, travel, or tourism is preferred.

• Excellent verbal and written communication skills.

• Strong organizational and time management abilities.

• Detail-oriented with accurate data entry and record-keeping skills.

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Comfortable working with CRM systems and booking platforms.

• Experience with systems such as Softrip, Zendesk, Sabre, Salesforce, or similar platforms is a plus.

• Strong problem-solving skills and a customer-first mindset.

Pay Details: $18.00 to $22.00 per hour

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.