Customer Service Representative

Atain; Oklahoma City (OK); On-site; USD 22,000 - 23,000; Full time

Job summary

Atain is seeking a Customer Care Executive / Call Center Agent in the hospitality sector to assist travelers with bookings and inquiries via phone, email, and chat. The role combines customer service excellence with product knowledge to ensure smooth travel experiences.

Expect 5-day weeks, rotating shifts between 8 AM and 8 PM EST, onsite at our Oklahoma City office. Training pays $16/hr, rising to $17/hr after training, with weekends included.

Qualifications

• Minimum 1 year of call center or customer service experience.
• At least 6 months of hospitality, front desk or travel industry experience.
• Pass a 7-year background check.
• Must be 18 years of age.
• GED or High School diploma.

Responsibilities

• Handle inbound and outbound customer calls related to travel bookings, itinerary changes, cancellations, and general inquiries.
• Provide exceptional customer service by actively listening, empathizing, and resolving issues efficiently.
• Maintain up-to-date knowledge of travel products, services, policies, and promotions.
• Accurately document customer interactions and follow up as needed.
• Collaborate with team members and leadership to meet performance goals and service standards.

Skills

Call center experience

Customer service

Phone support

Empathy

Education

GED or High School Diploma

Job description

Role: Customer Care Executive / Call Center Agent – hospitality Industry

Shift Timings: Between 8 AM to 8 PM EST - Rotational shifts (9 hours including 1-hour lunch break)

Working Mode: 5 days a week with 2 days off. Shifts will include weekends.

Mode: Onsite/ work from office

Position Summary

We are seeking a motivated and customer-focused Call Center Agents/ Customer Service Representatives to join our team in the exciting world of travel accommodations. In this role, you will assist customers with booking travel accommodations and resolving inquires while providing friendly, professional, and efficient service via phone, email, and chat.

Key Responsibilities

• Handle inbound and outbound customer calls related to travel bookings, itinerary changes, cancellations, and general inquiries.
• Provide exceptional customer service by actively listening, empathizing, and resolving issues efficiently.
• Maintain up-to-date knowledge of travel products, services, policies, and promotions.
• Accurately document customer interactions and follow up as needed.
• Collaborate with team members and leadership to meet performance goals and service standards.

Candidate Profile

• Minimum 1 year of call center or customer service experience required.
• At least 6 months of hospitality, frontdesk or travel industry experience
• Must be able to pass a 7-year background check.
• Must be 18 years of age
• Must have GED or High school diploma

Training Pay Structure

• Training Period: $16.00/hr
• Post-Training: Increase to $17.00/hr

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.