Customer Service- Group Sales Representative

Lee Hecht Harrison Nederland B.V.; Morristown (NJ); Hybrid; USD 26,000 - 28,000; Part time

Benefits offered by this job

Hybrid work schedule

Peak season hours increase

Team environment

Travel industry exposure

Long-term growth

Job summary

Lee Hecht Harrison Nederland B.V. in Morristown, NJ seeks a Travel Support Coordinator for a hybrid role. You will support travel specialists, liaise with clients by phone and email, and help manage itineraries, invoices, and documentation.

The role offers a 25-30 hour weekly schedule with potential for more hours during peak season, in a collaborative environment with travel industry exposure.

Qualifications

• Previous admin, travel or office-support experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Provide administrative support to travel specialists.
• Communicate with clients via phone and email about travel arrangements.
• Attend regular team meetings and participate actively.
• Follow up with clients as needed.
• Process revisions to client agreements and update hotel rooming lists.
• Prepare and send passenger invoices and travel docs.

Skills

Communication

Organization

Multitasking

Customer service

Collaboration

Tools

MS Office

CRM systems

Job description

Travel Support Coordinator (Hybrid)

Location: Morristown, NJ
Schedule: Hybrid (3 days on-site, 2 days remote)
Pay Rate: $20.00 per hour
Hours: 25-30 hours per week to start, with the possibility of increasing to up to 37 hours per week during January and February.

Position Overview

Our client is seeking a highly organized and customer-focused Travel Support Coordinator to provide administrative and operational support to a team of travel specialists. This role is ideal for someone who enjoys client interaction, managing multiple priorities, and working in a collaborative environment.

Responsibilities

• Provide administrative support to assigned travel specialists.

• Communicate with clients via phone and email regarding travel arrangements and requests.

• Attend and participate in regular team meetings.

• Conduct follow-up calls with clients as needed.

• Process revisions and amendments to client agreements.

• Maintain and update hotel rooming lists.

• Review and prepare final travel documentation for travelers.

• Add hotels, visits, and pricing information into internal systems.

• Prepare and send passenger invoices.

• Process passenger cancellations and reservation updates.

• Input air confirmations and flight details accurately.

• Update proposal templates and related documentation.

• Prepare and send quotes and confirmations on behalf of specialists.

• Create and review customized flyers using established templates.

• Respond to help desk calls and emails from travel agents booking online.

• Assist specialists with preparing travel itineraries.

• Perform additional administrative duties as assigned.

Qualifications

• Previous administrative, customer service, travel industry, or office support experience preferred.

• Strong verbal and written communication skills.

• Excellent organizational skills and attention to detail.

• Ability to manage multiple tasks in a fast-paced environment.

• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

• Strong customer service orientation and professional demeanor.

• Ability to work independently and collaboratively as part of a team.

Benefits of the Opportunity

• Hybrid work schedule offering both office and remote flexibility.

• Opportunity for increased hours during peak season.

• Supportive team environment.

• Exposure to the travel and hospitality industry.

• Long-term opportunity with growth potential for the right candidate.

Pay Details: $19.00 to $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.