Customer Service Rep (Bilingual -Other)

Manpower, Inc.; McAllen (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Comprehensive training

Temp-to-perm opportunity

Supportive work environment

Meaningful community health impact

Diverse team

Job summary

ManpowerGroup is seeking a Customer Service Rep (Bilingual) to handle enrollment information calls and educate clients on managed care options. You will assist with enrollment and disenrollment, ensuring accuracy of forms while providing timely information.

The role requires 1–2 years in a call center or customer service, fast typing (35 wpm), strong communication, reliability, and the ability to learn new programs quickly.

Qualifications

• At least 1–2 years of call center or customer service experience.
• Ability to learn new programs quickly and apply knowledge during training.
• Strong computer skills and basic operations knowledge.
• Reliability and punctuality to meet scheduled hours.
• Effective communication and a positive attitude.

Responsibilities

• Responds to enrollment services calls and mails information as requested.
• Educates clients on managed care options and processes.
• Assesses clients’ healthcare needs and assists with health plan selection.
• Maintains up-to-date knowledge of Medicaid CHOICE and related procedures.
• Assists clients with enrollment and disenrollment ensuring accurate forms.

Skills

Call center experience

Typing 35 wpm

Learning agility

Reliability & punctuality

Communication skills

Job description

Job Title:

Customer Service Rep (Bilingual -Other)

Pay Range:

$18

Shift:

Monday to Friday, 8am to 8pm EST; Saturday, 10am to 6pm EST

What's the Job?

• Responds to enrollment services calls, providing responses to questions and mailing information in response to requests.
• Educates clients on managed care options and processes.
• Assesses clients’ healthcare needs and assists in selecting appropriate health plans.
• Maintains updated knowledge of the Medicaid CHOICE Project and related procedures.
• Assists clients with enrollment and disenrollment in health plans, ensuring accuracy and completeness of forms.

What's Needed?

• At least one to two years of call center or customer service experience.
• Ability to learn new programs quickly and apply knowledge effectively during training.
• Strong computer skills, including typing at least 35 wpm and familiarity with basic computer operations.
• Reliability and punctuality to meet scheduled working hours.
• Effective communication skills and a positive, can-do attitude.

What's in it for me?

• Opportunity to work in a supportive and dynamic environment.
• Comprehensive training to develop essential skills for success.
• Potential for permanent employment after successful completion of the temporary-to-permanent period.
• Engage in meaningful work supporting community health initiatives.
• Work with a diverse team committed to excellence and service.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.