Consumer Engagement & Service Delivery

ManpowerGroup Global, Inc.; Fremont Township (MI); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Weekly Pay

Medical Plan

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care FSA

Supplemental Life Insurance

Short Term Disability

Long Term Disability

Business Travel Insurance

401(k) with match

Job summary

ManpowerGroup Global, Inc. is seeking a Consumer Engagement & Service Delivery specialist to join the Customer Support Department in Fremont, MI.

You will handle phone-based consumer interactions, support ratings/reviews and other channels, and resolve inquiries with empathy. The role emphasizes strong communication and adaptability in a multi-channel environment, with a second shift (10:00 am - 2:00 pm) and a pay rate of $16.50 per hour on W2.

Qualifications

• High school diploma or GED required.
• Active listening and empathy skills.
• Clear, professional written and verbal communication skills.
• Basic computer and system proficiency.
• Ability to work in a fast-paced, multi-channel environment.

Responsibilities

• Handle primarily phone-based consumer interactions with flexibility to support ratings/reviews and other channels
• Resolve standard consumer inquiries, complaints, and feedback with professionalism and empathy
• Execute eCommerce transactions and support promotional initiatives
• Provide product guidance using approved resources

Skills

Active listening

Empathy

Written communication

Verbal communication

Computer basics

Multi-channel work

Education

High School Diploma or GED

Job description

Our client is seeking a dedicated and empathetic professional to join their team. As a Consumer Engagement & Service Delivery specialist, you will be an integral part of the Customer Support Department, supporting various consumer interactions. The ideal candidate will demonstrate excellent communication skills, adaptability, and a customer-first mindset, aligning successfully with the organization's commitment to quality service and inclusivity.

Job Title: Consumer Engagement & Service Delivery
Location:Fremont, MI
Shift - 2nd shift -10:00 am - 2:00 pm
Pay rate - $16.50/hr on W2

What's the Job?

• Handle primarily phone-based consumer interactions with flexibility to support ratings/reviews and other channels
• Resolve standard consumer inquiries, complaints, and feedback with professionalism and empathy
• Execute eCommerce transactions and support promotional initiatives
• Provide product guidance using approved resources

What's Needed?

• High school diploma or GED required
• Active listening and empathy skills
• Clear, professional written and verbal communication skills
• Basic computer and system proficiency
• Ability to work in a fast-paced, multi-channel environment

What's in it for me?

• Opportunity to work in a dynamic, supportive environment
• Participation in ongoing training and development programs
• Engagement in a collaborative team setting
• Contribution to a company committed to quality and consumer satisfaction
• Potential for career growth within a reputable organization

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.