Collection Agent

Lone Star Llc; Buffalo (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Compensation

Bonus Eligibility

Paid Holidays

Job summary

A financial services company in Buffalo, New York is seeking a Collections Agent to handle outstanding debts and maintain accurate financial records. Candidates should have a high school diploma with experience in collections preferred. Responsibilities include communicating with clients, documenting account status, and utilizing software for tracking receivables. Additional requirements include reliable transportation and excellent negotiation skills. Join our team to contribute to our financial success and client relations.

Qualifications

• Previous experience as a Collection agent or in a similar position strongly preferred.
• Understanding of collection techniques.
• Knowledge of debt collection laws and regulations preferred.
• Ability to work well under pressure.
• Ability to navigate accounts payables and receivables.

Responsibilities

• Collect outstanding debts from clients through phone calls, emails, and written correspondence.
• Maintain accurate documentation of account status and collection efforts.
• Research client information and historical data on accounts.
• Communicate with clients regarding overdue accounts.
• Review and analyze financial reports to find trends and areas for improvement.

Skills

Effective communication skills

Negotiation skills

Understanding of financial concepts

Organizational skills

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Excel

Accounting software

Job description

Benefits/Perks

• Competitive Compensation
• Bonus Eligibility
• Paid Holidays

Job Summary

We are seeking a Collections Agent to join our team. In this role, you will handle collecting outstanding debts from clients and maintaining accurate and up-to-date financial records. The ideal candidate possesses effective communication skills, excellent negotiating skills, thorough understanding of financial concepts, and people skills to uphold a professional rapport with clients and internally.

Responsibilities

• Collect outstanding debts from clients through phone calls, emails, and written correspondence.
• Keep a high level of organization and attention to detail, ensuring accurate and prompt financial records.
• Maintain accurate documentation of account status and collection efforts.
• Research client information and historical data on accounts.
• Communicate with clients regarding overdue accounts.
• Utilizing accounting and database software to manage and track accounts receivables and payables.
• Review and analyze financial reports to find trends and areas for improvement.
• Continuous communication with leadership to meet goals/quotas within pre-defined goal period.
• Report on collection activity and present to management.

Qualifications

• High school diploma/GED required.
• Previous experience as a Collection agent or in a similar position strongly preferred.
• Understanding of collection techniques.
• Knowledge of debt collection laws and regulations preferred.
• Comfortable working with Microsoft Office, Excel, and computer databases.
• Ability to work well under pressure.
• Ability to navigate accounts payables and receiveables.
• Excellent communication and negotiation skills.

Additional Requirements

Must have reliable transportation.