Office Assistant Collection Agent

MASTER FIRE EXTINGUISHERS INC; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Performance-based incentives

Paid time off

Opportunities for growth and advancement

Job summary

MASTER FIRE EXTINGUISHERS INC is looking for a motivated Collections Agent/Office Assistant in New York, NY. The successful applicant will manage outstanding accounts, contact customers for payments, and ensure smooth office operations. Candidates should have a high school diploma, experience in collections or customer service, and excellent communication and negotiation skills. The position offers a competitive salary, performance incentives, paid time off, and growth opportunities.

Qualifications

• Previous experience in collections, customer service, or accounts receivable preferred.
• Ability to handle difficult conversations with professionalism.
• Basic computer skills and familiarity with CRM or collections software.

Responsibilities

• Contact customers via phone, email, and written correspondence to collect outstanding debts.
• Review accounts to identify overdue balances and take appropriate collection actions.
• Negotiate payment plans and settlements in a professional manner.
• Maintain accurate records of all communications and transactions.
• Resolve billing discrepancies and disputes efficiently.

Skills

Communication skills

Negotiation skills

Detail-oriented

Organizational skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Summary

We are seeking a motivated and detail-oriented Collections Agent/ Office Assistant to join our team. The ideal candidate will be responsible for managing outstanding accounts, contacting customers to secure payment, maintaining positive client relationships while ensuring compliance with company policies and applicable regulations. You will also be doing daily administrative operations, ensuring the office runs smoothly by handling clerical tasks, coordinating communications, and assisting team members with a variety of administrative duties.

Key Responsibilities

• Contact customers via phone, email, and written correspondence to collect outstanding debts
• Review accounts to identify overdue balances and take appropriate collection actions
• Negotiate payment plans and settlements in a professional and respectful manner
• Maintain accurate records of all communications and transactions
• Resolve billing discrepancies and disputes efficiently
• Monitor assigned accounts to ensure timely payments
• Escalate complex or high-risk accounts when necessary
• Ensure compliance with all relevant laws and regulations (e.g., FDCPA)

Qualifications

• High school diploma or equivalent
• Previous experience in collections, customer service, or accounts receivable preferred
• Strong communication and negotiation skills
• Ability to handle difficult conversations with professionalism
• Detail-oriented with strong organizational skills
• Basic computer skills and familiarity with CRM or collections software

Preferred Skills

• Experience working in financial services or call center environments
• Knowledge of debt collection regulations and best practices
• Problem-solving mindset with the ability to think critically
• Ability to work independently and meet performance targets

Compensation & Benefits

• Competitive salary + performance-based incentives
• Paid time off and holidays
• Opportunities for growth and advancement

How to Apply

Interested candidates should submit their resume and a brief cover letter outlining relevant experience to [Insert Email or Application Link].