Contact Center Associate

Kelly Services; Midland (MI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid holidays

Job summary

Kelly Services is hiring a Contact Center Associate for a 12-month onsite contract in Midland, MI. You will provide customer support via phone, email, web forms, and social media, addressing inquiries, warranty claims, and product information.

The ideal candidate has strong English communication, is detail-oriented, and can learn new systems quickly while collaborating with global teams. Training periods may require extended in-office presence.

Qualifications

• Bachelor's degree or equivalent work experience.
• Previous tech contact center experience preferred.
• Strong English written and verbal communication skills.
• Ability to learn new systems quickly.

Responsibilities

• Provide customer support through phone, email, web forms, and social media.
• Respond to a wide range of customer inquiries, including technical support & product literature requests, purchase information, and quality & regulatory questions.
• Process warranty claims for consumer products.
• Accurately document customer interactions and inquiry details.
• Collaborate with business partners across global teams to resolve customer issues efficiently.
• Participate in ongoing product and process training to continually expand knowledge and skills.

Skills

Customer service

Communication skills

English proficiency

Learning agility

Education

Bachelor's degree or equivalent work experience

Tools

Salesforce CRM

Job description

Kelly is hiring for an Contact Center Associate for a 12 -month contract role at Midland, MI 48642 with our prestigious client.

Job Title: Contact Center Associate

Primary Location: Midland, MI 48642

12 + months contract assignment - Onsite role

Shift: 8 AM – 5 PM / 4 days per week in office, 1 day remote, if desired & 5 days per week in office, while training.

Pay rate: $20 - 25/hr.

Qualifications:

Client has an exciting opportunity for a technical Contact Center Associate within the Global Contact Center based in Midland, Michigan. This role serves as a key connection between customers, prospects, and businesses, delivering exceptional service and support across a variety of channels. The ideal candidate is a fast learner, effective communicator, and self-starter who thrives in a dynamic environment. Success in this role requires strong written and verbal English communication skills, attention to detail, and the ability to quickly absorb product and business knowledge while maintaining a high level of customer focus. Working collaboratively with internal teams, including Technical Service, Quality & Regulatory, Marketing, and Sales, the Contact Center Associate helps customers find solutions and ensures a positive customer experience.

Key Responsibilities

• Provide customer support through phone, email, web forms, and social media.
• Respond to a wide range of customer inquiries, including technical support & product literature requests, purchase information, and quality & regulatory questions.
• Process warranty claims for consumer products.
• Accurately document customer interactions and inquiry details.
• Collaborate with business partners across global teams to resolve customer issues efficiently.
• Participate in ongoing product and process training to continually expand knowledge and skills.

Qualifications & Competencies

• Bachelor's degree or equivalent work experience.
• Previous technical contact center experience preferred.
• Strong ability to learn new systems, products, and processes quickly.
• Self-motivated with the ability to work independently while contributing to a team environment.
• Excellent written and verbal communication skills, with a strong proficiency in the English language.
• Highly detail-oriented with a commitment to accuracy and quality.
• Strong organizational skills with the ability to multitask, prioritize work, and meet deadlines.
• Proficiency with Microsoft Office applications, including Copilot, Excel, PowerPoint, Outlook, OneNote, Teams, and Word.

Additional Qualifications

• Experience with Customer Relationship Management (CRM) systems; Salesforce experience is a plus.
• Building and construction industry knowledge is a plus.
• Spanish language proficiency is a plus.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affiative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.