Contact Centre Associate

Kelly; Midland (MI); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Telemedicine

Life insurance

Disability insurance

Retirement savings plan

Holiday pay

Transit benefit

Paid sick leave

Job summary

Kelly is hiring for an Associate Customer Service Representative/Contact Centre Associate on a 12-month onsite contract in Midland, MI. The role supports customers via phone, email, and forms, collaborates with internal teams, and processes warranty claims while maintaining accuracy.

Qualifications include a bachelor’s degree or equivalent, experience in a contact center, strong communication skills, and proficiency with Microsoft Office and Salesforce. Bilingual Spanish a plus.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Prior experience in a contact center is preferred.
• Strong ability to meet deadlines, multitask, and prioritize effectively.
• High level of accuracy and detail-oriented.
• Strong listening, oral, and written communication skills.
• Proficiency in Microsoft Office applications (Excel, OneNote, Outlook, PowerPoint, Teams, Word).
• Familiarity with CRM applications, Salesforce is a plus.
• Practical knowledge in the building and construction industry.
• Cultural awareness and ability to work effectively within a diverse team.
• Fluency in English is required; Spanish fluency is a plus.

Responsibilities

• Provide support through phone, email, contact forms, and social media channels.
• Assist with diverse customer inquiries, including technical support, literature requests, purchase information, and quality & regulatory questions.
• Process warranty claims for consumer products.
• Documentation of customer interactions.
• Collaborate with global business contacts to resolve customer issues.
• Participate in product training for continuous learning and development.

Skills

Communication

English fluency

Multitasking

Attention to detail

Time management

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office

Salesforce

Job description

Description

Kelly is hiring for an Associate Customer Service Representative/Contact Centre Associate for a 12-month contract role at 4707 Detroit Ave, 1501 Larkin Center Dr, Midland, MI 48674 with our prestigious client.

Job Title: Associate Customer Service Representative/Contact Centre Associate

Primary Location: Midland, MI 48674

12-month contract – Onsite role

Shift: 8 AM — 5 PM

Pay rate: $20 – 23/hr.

Qualifications:

Client has an open position for a Contact Center Associate within the Customer Service Organization Center located in Midland, Michigan. The Contact Center Associate serves as an interface between customers, prospects, and our businesses to deliver exceptional service. The Contact Center Associate provides solutions to the customer while collaborating closely with functional partners: Technical Service, Quality & Regulatory, Marketing & Sales, etc.

Qualifications & Competencies:

• Bachelor’s Degree or equivalent work experience
• Prior experience in a contact center is preferred
• Strong ability to meet deadlines, multitask, and prioritize effectively
• High level of accuracy and detail-oriented
• Strong listening, oral, and written communication skills
• Proficiency in Microsoft Office applications (Excel, OneNote, Outlook, PowerPoint, Teams, Word)
• Familiarity with Customer Relationship Management (CRM) applications, Salesforce is a plus
• Practical knowledge in the building and construction industry
• Cultural awareness and ability to work effectively within a diverse team
• Fluency in English is required; Spanish fluency is a plus

Responsibilities:

• Provide support through phone, email, contact forms, and social media channels.
• Assist with diverse customer inquiries, including technical support, literature requests, purchase information, and quality & regulatory questions
• Process warranty claims for consumer products
• Documentation of customer interactions
• Collaborate with global business contacts to resolve customer issues
• Participate in product training for continuous learning and development

Scheduler details:

8 am — 5 pm / lunch is 12-1pm, EST
4 days per week in office, 1 day remote, if desired.
5 days per week in office, while training

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.