Contract Contact Center Associate – Hybrid Customer Support

Kelly; Midland (MI); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Telemedicine

Life insurance

Disability insurance

Retirement savings plan

Holiday pay

Transit benefit

Paid sick leave

Job summary

Kelly is hiring for an Associate Customer Service Representative/Contact Centre Associate on a 12-month onsite contract in Midland, MI. The role supports customers via phone, email, and forms, collaborates with internal teams, and processes warranty claims while maintaining accuracy.

Qualifications include a bachelor’s degree or equivalent, experience in a contact center, strong communication skills, and proficiency with Microsoft Office and Salesforce. Bilingual Spanish a plus.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Prior experience in a contact center is preferred.
• Strong ability to meet deadlines, multitask, and prioritize effectively.
• High level of accuracy and detail-oriented.
• Strong listening, oral, and written communication skills.
• Proficiency in Microsoft Office applications (Excel, OneNote, Outlook, PowerPoint, Teams, Word).
• Familiarity with CRM applications, Salesforce is a plus.
• Practical knowledge in the building and construction industry.
• Cultural awareness and ability to work effectively within a diverse team.
• Fluency in English is required; Spanish fluency is a plus.

Responsibilities

• Provide support through phone, email, contact forms, and social media channels.
• Assist with diverse customer inquiries, including technical support, literature requests, purchase information, and quality & regulatory questions.
• Process warranty claims for consumer products.
• Documentation of customer interactions.
• Collaborate with global business contacts to resolve customer issues.
• Participate in product training for continuous learning and development.

Skills

Communication

English fluency

Multitasking

Attention to detail

Time management

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office

Salesforce

Job description

Kelly is hiring for an Associate Customer Service Representative/Contact Centre Associate on a 12-month onsite contract in Midland, MI. The role supports customers via phone, email, and forms, collaborates with internal teams, and processes warranty claims while maintaining accuracy.

Qualifications include a bachelor’s degree or equivalent, experience in a contact center, strong communication skills, and proficiency with Microsoft Office and Salesforce. Bilingual Spanish a plus.