Contact Center Agent

Jobs for Humanity; Charlotte (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Jobs for Humanity seeks a Contact Center Agent to route potential student enrollments to Admissions Consultants and build early rapport. The role supports Enrollment Services as the first point of contact and reports to a supervisor.

The position emphasizes upbeat communication, reliable attendance, and independent work within a collaborative team. Dialer familiarity and strong MS Office skills are a plus.

Qualifications

• High school diploma or GED preferred.
• Call center experience preferred but not required.
• Upbeat, energetic, and competitive.
• Must have excellent attendance.
• Must have great communication skills.
• Previous dialer experience is a plus.
• Proficient at working independently and meeting timelines.
• Able to work in collaborative team settings.
• Strong organizational skills.
• Strong attention to detail.
• Demonstrated computer literacy skills including working knowledge of Microsoft Office applications: Word, Excel, and Outlook.

Responsibilities

• Qualify and then transfer those calls to an Admissions Consultant.
• Generate excitement and build rapport with our potential students.
• Utilize an auto-dialing system to accurately track and report calls taken.
• Dedicated to helping others achieve their education goals.
• Additional responsibilities logically aligned with the role may be assigned as needed.

Skills

Call center experience

Excellent communication

Attendance

Team collaboration

Independent work

Time management

Organizational skills

Attention to detail

Rapport building

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

As the Contact Center Agent, you are responsible for directing potential student enrollments to the appropriate place. Your role is the first level within the Enrollment Services functional area, and you work closely with your supervisor.

DUTIES AND RESPONSIBILITIES

• Qualify and then transfer those calls to an Admissions Consultant.
• Generate excitement and build rapport with our potential students.
• Utilize an auto-dialing system to accurately track and report calls taken.
• Dedicated to helping others achieve their education goals.
• The duties outlined above are not intended to represent an exhaustive list. Additional responsibilities logically aligned with the role may be assigned as needed.
• High school diploma or GED preferred
• Call center experience preferred but not required
• Upbeat, energetic, and competitive
• Must have excellent attendance
• Must have great communication skills
• Previous dialer experience is a plus
• Proficient at working independently and meeting timelines
• Able to work in collaborative team settings
• Strong organizational skills
• Strong attention to detail
• Demonstrated computer literacy skills including working knowledge of Microsoft Office applications: Word, Excel, and Outlook

Additional Information

All your information will be kept confidential according to EEO guidelines.

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