Remote Call Center Representative

Talentify; Baltimore (MD); Remote; USD 32,000 - 42,000; Full time

Job summary

Talentify in Baltimore, MD is seeking a frontline Admissions Information Specialist to handle incoming calls about EA schools. You will relay campus information, guide prospective students, and uphold a professional image over the phone.

The role emphasizes accurate program details, student services, and financial considerations. The position requires basic PC skills, persuasive communication, and the ability to multitask under deadlines while ensuring high-quality service to prospective

Qualifications

• Persuasive communication skills required.
• Typing proficiency 20–25 wpm expected.
• Previous call center or customer service experience preferred.
• Ability to learn customer service applications.
• Demonstrated integrity and professional conduct.
• Strong multitasking and time-management abilities.
• Comfort interacting with prospective students.
• Basic PC skills to use standard software.

Responsibilities

• Transfers phone calls to appropriate campus.
• Provides information about campuses.
• Maintains a professional company image through phone interaction.
• Accurately portrays educational programs, outcomes, student services, and financial considerations.
• Organizes workflow to meet departmental goals.
• Meets all quality standards.
• Maintains regular and reliable attendance.

Skills

Persuasive communication

Typing 20-25 wpm

Customer service experience

Multitasking

Integrity

Prospective students interactions

Basic PC skills

Education

High School Diploma or GED

Job description

Description

Represents and provides information about the EA schools to prospective students via the telephone.

Essential Duties and Responsibilities:

• Transfers phone calls to appropriate campus
• Provides information about campuses
• Provides a professional company image through phone interaction
• Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students
• Organizes workflow to meet departmental goals
• Meets all quality standards
• Regular and reliable attendance

Skills/Competencies/Qualifications:

• High School Diploma or GED
• Basic PC skills with capability to learn customer service applications
• Persuasive communication skills
• Typing 20-25 wpm
• Previous call center / customer service experience preferred
• Record of achievement illustrating strong goal orientation
• Display of highest levels of integrity and intelligence
• Ability to multi-task and to succeed within strict deadlines
• Strong detail orientation and capability to be highly organized
• Proven ability to interact effectively with prospective students