Contact Center Agent (Remote)

TriNet Group; Henderson (NV); Remote; USD 32,000 - 42,000; Full time

Job summary

TriNet Group is seeking a Contact Center Agent to guide prospective students toward the right next steps and support enrollment goals. You will be the first contact, handling calls and transferring qualified inquiries to an Admissions Consultant. This remote role may require evenings and weekends.

Excellent communication, strong organization, and the ability to work independently while meeting timelines are essential to succeed in this role.

Qualifications

• High school diploma or GED required or preferred.
• Strong written and verbal communication abilities.
• Ability to work independently and meet deadlines.

Responsibilities

• Make outgoing and receive incoming calls to prospective students.
• Qualify and transfer calls to Admissions Consultant.
• Generate excitement and build rapport with potential students.
• Meet productivity metrics and use dialer systems for tracking.
• Work remotely with possible evenings and weekends.

Skills

Communication skills

Team collaboration

Attention to detail

Time management

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

As the Contact Center Agent, you are responsible for directing potential student enrollments to the appropriate place. Your role is the first level within the Enrollment Services functional area, and you work closely with your supervisor.

DUTIES AND RESPONSIBILITIES

• Make outgoing and receive incoming calls to those interested in attending our colleges.
• Qualify and then transfer those calls to an Admissions Consultant.
• Generate excitement and build rapport with our potential students.
• Meet productivity metrics.
• Utilize an auto-dialing system to accurately track and report calls taken.
• Dedicated to helping others achieve their education goals.
• The duties outlined above are not intended to represent an exhaustive list. Additional responsibilities logically aligned with the role may be assigned as needed.
• High school diploma or GED preferred
• Call center experience preferred but not required
• Must be able to lift 15 pounds
• Upbeat, energetic, and competitive
• Must have excellent attendance
• Must have great communication skills
• Previous dialer experience is a plus
• Proficient at working independently and meeting timelines
• Able to work in collaborative team settings
• Strong organizational skills
• Strong attention to detail
• Demonstrated computer literacy skills including working knowledge of Microsoft Office applications: Word, Excel, and Outlook
• Available to work occasional evenings and weekends

WORK REQUIREMENTS (requirements for mental, physical components of the job)

The duties of this position are performed remotely. The employee is frequently required to walk, and sit at a desk and work on a computer for extended periods of time. Position requires finger dexterity, ability to bend, kneel, and reach; may be required to stand for extended periods on occasion. Movements regularly required of fingers, hands, and wrists. May be required to lift and carry up to 50 pounds on occasion. Employees will be required to attend department meetings via video conference on most occasions. Will work a standard workweek remotely/from home or in the office and may involve additional hours of work on weekdays or weekends as applicable. Employees must abide by FERPA requirements which protects the privacy of student education records.