Remote Call Center Representative

FORTIS; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

FORTIS is seeking a customer-focused representative to inform prospective students about EA schools by telephone and to transfer calls to the correct campus. You will present accurate information on programs, outcomes, services, and financial considerations, while maintaining a professional company image.

The role requires persuasive communication, strong typing skills, and the ability to multi-task within strict deadlines, ensuring high-quality student interactions daily.

Qualifications

• Basic PC skills and ability to learn customer service software.
• Persuasive communication skills suitable for information sharing with prospective students.
• Typing 20–25 wpm and strong attention to detail.
• Experience in call center or customer service is preferred.
• Ability to work within deadlines with integrity and high standards.

Responsibilities

• Represents and provides information about EA schools to prospective students via telephone.
• Transfers phone calls to the appropriate campus.
• Provide a professional company image through phone interaction.
• Accurately portrays educational programs, outcomes, services, and financial aspects to students.
• Organizes workflow to meet departmental goals.
• Meets all quality standards and maintains regular attendance.

Skills

Persuasive communication

Typing 20-25 wpm

Basic PC skills

Customer service experience

Goal-oriented

Integrity and judgment

Multi-tasking

Organizational skills

Prospective student interaction

Education

High School Diploma or GED

Job description

Represents and provides information about the EA schools to prospective students via the telephone.

Essential Duties and Responsibilities

• Transfers phone calls to appropriate campus
• Provides information about campuses
• Provides a professional company image through phone interaction
• Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students
• Organizes workflow to meet departmental goals
• Meets all quality standards
• Regular and reliable attendance

Skills/Competencies/Qualifications

• High School Diploma or GED
• Basic PC skills with capability to learn customer service applications
• Persuasive communication skills
• Typing 20-25 wpm
• Previous call center / customer service experience preferred
• Record of achievement illustrating strong goal orientation
• Display of highest levels of integrity and intelligence
• Ability to multi-task and to succeed within strict deadlines
• Strong detail orientation and capability to be highly organized
• Proven ability to interact effectively with prospective students