Consumer Banking Market Leader - Client Growth & Operations

RiseMe; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America is seeking a senior manager to lead a team of Financial Center Managers and Relationship Managers. You will drive local client experience strategies, deepen relationships, and ensure operational excellence at market and financial center levels, collaborating across the organization to develop business knowledge and foster one team partnership to achieve results.

This role requires strong leadership, risk management, coaching, and talent development, with the ability to recruit

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships with key partners/clients across and outside of organization
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• 5+ years of demonstrated experience with sales/bank operations and building, leading, managing and coaching a team; in lieu of this requirement, has successfully completed the Bank of America Academy-led Market Leadership Development Program
• Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients' needs as well as elevate as needed with sense of urgency
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Can attract, recruit and retain an effective sales and operations team
• Efficiently manages time and capacity
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Can be flexible to work weekends and/or extended hours as needed
• Travel required: Will vary depending on geography
• Proficient in computer skills and professional programs (example: Microsoft Office)
• Ability to pass compliance requirements

Responsibilities

• Champions organizational vision and values executing consistently to drive business results
• Communicates and influences and leads through change
• Manages time and priorities to create biggest impact and reduce variability
• Manages risk and mitigates escalations and identifies resolutions
• Manages strategic partnerships across the organization
• Drives the client experience
• Demonstrates professionalism, confidence, and respect in interactions with internal and external stakeholders to ultimately gain credibility and trust
• This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills

Coaching

Customer and Client Focus

Leadership Development

Risk Management

Talent Development

Business Operations Management

Customer Service Management

Decision Making

Executive Presence

Sales Performance Management

Critical Thinking

Performance Management

Process Performance Management

Recruiting

Result Orientation

Education

High School Diploma / GED

Bachelor’s Degree

Job description

Bank of America is seeking a senior manager to lead a team of Financial Center Managers and Relationship Managers. You will drive local client experience strategies, deepen relationships, and ensure operational excellence at market and financial center levels, collaborating across the organization to develop business knowledge and foster one team partnership to achieve results.

This role requires strong leadership, risk management, coaching, and talent development, with the ability to recruit