Market Financial Center Leader - Client Experience & Ops

94-1687665 Bank of America, National Association; United States; On-site; USD 72,000 - 92,000; Full time

Job summary

Bank of America is seeking a capable leader to back up financial center operations across a designated market. You will foster a client-centric culture, coach teams, and drive results through robust management routines.

The role emphasizes building an inclusive, efficient environment, managing performance and risk, and ensuring profitability while delivering exceptional customer service across shifts and markets.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability.
• Proven record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills, including the ability to engage others in dialogue and build relationships.
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results.
• Strong communication skills and active listening abilities.
• Proficiency in computer skills and professional programs (e.g., Microsoft Office).
• Must be able to work weekends and/or extended hours and travel to any financial center within the defined market.

Responsibilities

• Operates as a back up financial center leader within a market.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence.

Skills

Coaching

Leadership

Customer Service Management

Interpersonal Skills

Communication

Problem Solving

Prioritization

Risk Management

Organizational Skills

Financial Acumen

Data-driven Decisions

Team Coaching

Recruiting

Education

High School Diploma

Bachelor’s Degree

Tools

Microsoft Office

Job description

Bank of America is seeking a capable leader to back up financial center operations across a designated market. You will foster a client-centric culture, coach teams, and drive results through robust management routines.

The role emphasizes building an inclusive, efficient environment, managing performance and risk, and ensuring profitability while delivering exceptional customer service across shifts and markets.