Remote Client Care Specialist

American Express; Juneau (AK); Hybrid; USD 32,000 - 42,000; Full time

Job summary

American Express seeks a client-care professional to provide elite support across multiple channels, including calls and online interactions. You will build strong client relationships, identify opportunities to offer relevant products, and ensure high-quality service while handling data changes and travel notifications.

Flexible, telecommute-friendly environment supports remote work alongside onsite collaboration.

Qualifications

• 2+ years of client-care experience.
• Typing speed of ~40 WPM with high accuracy.
• Proficiency with web tools, basic research, and online systems.

Responsibilities

• Convey elite client assistance while addressing requests and concerns across channels.
• Build strong client relationships with a consultative approach and first-contact goals.
• Identify opportunities to offer products meeting cardholder needs.
• Meet and surpass quality, consistency, and efficiency targets.
• Use PC frameworks and applications to support clients and empower online/mobile platforms.
• Record essential data such as installment details, changes, and travel notifications.
• Adapt to a continuously changing environment.

Skills

Client-care experience

Typing 40 WPM

Communication skills

Multitasking

Virtual environment

Education

Bachelor's degree or certification

Tools

Web tools

Online systems

Job description

American Express seeks a client-care professional to provide elite support across multiple channels, including calls and online interactions. You will build strong client relationships, identify opportunities to offer relevant products, and ensure high-quality service while handling data changes and travel notifications.

Flexible, telecommute-friendly environment supports remote work alongside onsite collaboration.