Construction Service & Parts Operations Manager

Foley, Inc.; New Jersey; On-site; USD 90,000 - 130,000; Full time

Job summary

Foley, Incorporated in New Jersey seeks an experienced Service Operations Manager to lead planning, monitoring, and control of service activities, ensuring alignment with the company mission and forecasts.

The role requires budgeting, staffing, policy enforcement, and a strong focus on safety and customer service; heavy equipment sector experience and supervisory background are preferred.

Qualifications

• Bachelor's degree in business management preferred.
• Minimum 10 years' experience in the heavy equipment industry with progressive supervisory experience; equipment dealership experience preferred.
• Proven ability to deliver exceptional customer service.
• Advanced experience with Microsoft Office, Excel, Word and related software.

Responsibilities

• Plan, monitor and control all service activities to align with the Company Mission and Core Business Values; prepare budgets.
• Select, develop and evaluate service personnel to ensure commitment, competence and availability.
• Communicate, monitor and enforce Parts and Service Department policies for consistency.
• Model and monitor safe work practices to keep hazards and lost time accidents at acceptable levels.
• Analyze all monthly parts and service financial statements.
• Facilitate, administrate, over company and union issues.
• Monitor Abandoned Call Rate (ACR).
• Parts sales order management.
• Warehouse and hose assembly operations.

Skills

Customer service

Negotiation

Communication

Interpersonal skills

Organizational skills

Verbal communication

Written communication

Education

Bachelor's degree in business management

Tools

Microsoft Office

Job description

Foley, Incorporated in New Jersey seeks an experienced Service Operations Manager to lead planning, monitoring, and control of service activities, ensuring alignment with the company mission and forecasts.

The role requires budgeting, staffing, policy enforcement, and a strong focus on safety and customer service; heavy equipment sector experience and supervisory background are preferred.