Heavy Equipment Service Coordinator

Foley-Inc; Kentucky; On-site; USD 60,000 - 65,000; Full time

Job summary

Foley, Incorporated in Monroe Township, NJ seeks a Machinery Service Advisor to manage service work orders in D365, coordinate repairs, and serve as the primary contact for customers.

You will support warranty administration, handle COD payments and invoicing, resolve help desk tickets, and collaborate with supervisors, technicians and shop personnel to ensure accuracy, timely service, and high customer satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Minimum 3 years’ experience in the heavy equipment industry with progressive maintenance/repair experience.
• Proficient in Microsoft Office Suite and business systems including D365, CAT Interact and help desk platforms.
• Strong communication, collaboration, and customer service skills.
• Demonstrated ability to prioritize multiple tasks, meet deadlines, and adapt to changing business needs.
• Detail-oriented problem solver with sound judgment, strong organizational skills, and a commitment to accuracy.

Responsibilities

• Manage service work orders in D365, including opening, maintaining, closing, invoicing, and ensuring accurate, timely updates.
• Serve as the primary customer contact by providing status updates, documenting communications, securing repair approvals, and following up on service satisfaction.
• Coordinate equipment repairs, transportation, and cross-department billing while partnering closely with Supervisors, Technicians, and shop personnel.
• Support warranty administration, including warranty enrollments, checklist completion, and warranty code adjustments.
• Process customer payments for COD transactions and maintain accuracy in service invoicing and warranty closures.
• Manage and resolve help desk tickets while identifying and escalating customer concerns, complaints, and service improvement opportunities.
• Ensure compliance with company policies, safety standards, and customer service expectations while supporting evolving business needs.

Skills

Customer service

Communication

Team collaboration

Prioritization

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

D365

CAT Interact

Microsoft Office

Job description

Foley, Incorporated in Monroe Township, NJ seeks a Machinery Service Advisor to manage service work orders in D365, coordinate repairs, and serve as the primary contact for customers.

You will support warranty administration, handle COD payments and invoicing, resolve help desk tickets, and collaborate with supervisors, technicians and shop personnel to ensure accuracy, timely service, and high customer satisfaction.