Construction Service Coordinator: Dispatch & Field Support

SiteWORX; Lebanon (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Paid holidays

401K with company match

Health, Dental, Vision Insurance

Short Term Disability Insurance

Long Term Disability Insurance

Life Insurance

Company Events

Job summary

SiteWORX, a Lebanon, OH based Total Site Development Company, is seeking a Service Coordinator to streamline field operations, dispatch technicians, and maintain service records. The role acts as the central contact among technicians, vendors, and internal teams for all service activities.

The successful candidate will manage work orders, coordinate resources, and support preventive maintenance while ensuring safety, accuracy, and timely communication across the team.

Qualifications

• Customer service and relationship management
• Strong planning, scheduling, and prioritization abilities
• Accountability and follow-through
• Teamwork and cross-functional coordination
• Problem-solving and sound decision-making
• Accuracy, urgency, and attention to detail
• Adaptability and composure under changing conditions
• Reliable – great attendance and willingness to do whatever is needed
• Valid driver’s license
• High school diploma or equivalent
• 1–3 years in service coordination or related field

Responsibilities

• Receive, document, prioritize, and respond to service requests by phone, email, or service management system.
• Schedule and dispatch service technicians based on urgency, location, skill requirements, availability, and commitments.
• Communicate details, estimated arrival times, delays, scope changes, and service status updates to team members.
• Create, update, and close work orders; verify that labor, parts, equipment, notes, approvals, and supporting documentation are complete and accurate.
• Coordinate parts, materials, vendors, and other resources needed to complete service work.
• Monitor open work orders and follow up with technicians and field management to keep work progressing toward completion.
• Support technicians with information, site access requirements, service history, technical documents, and other job-related information.
• Review completed work orders for accuracy and submit required documentation for internal or warranty processing.
• Maintain accurate vendor, equipment, site, and service records in company systems.
• Assist with preventive maintenance scheduling, inspections, and warranty work.
• Help resolve concerns by gathering facts, coordinating next steps, and escalating issues when appropriate.
• Follow company safety, quality, confidentiality, and recordkeeping requirements.
• Provide administrative support to the Service Manager and assist with other service department priorities as assigned.

Skills

Customer service

Planning & scheduling

Accountability

Team coordination

Problem-solving

Attention to detail

Adaptability

Construction passion

Reliable attendance

Driver's license

Education

High School Diploma

Associate degree preferred

Tools

MS Office

CRM systems

Dispatch software

Job description

SiteWORX, a Lebanon, OH based Total Site Development Company, is seeking a Service Coordinator to streamline field operations, dispatch technicians, and maintain service records. The role acts as the central contact among technicians, vendors, and internal teams for all service activities.

The successful candidate will manage work orders, coordinate resources, and support preventive maintenance while ensuring safety, accuracy, and timely communication across the team.