Service Coordinator: Client Care & Dispatch (Construction)

i.e. Smart Systems; Spring (TX); Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and welfare benefits

401(k) plan with employer match

Performance bonuses and raises

Continuing education opportunities

Descripción de la vacante

Smart Systems in Spring, TX is seeking an experienced Service Coordinator to be the initial client contact and ensure service alignment with client needs. You will coordinate with technicians, sales reps, and project managers, build relationships with providers, and manage client data in Salesforce ServiceNow.

The role emphasizes strong communication, organization, and a proactive service mindset. Join a company offering full-time employment with competitive compensation, performance bonuses,

Formación

• 2-5 years of industry experience or related customer service experience.
• Previous administrative experience preferred.
• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Basic financial knowledge and skills, such as accounts receivable/payable and purchase orders.
• Solid organizational skills and ability to handle multiple tasks simultaneously.
• Excellent attention to detail.
• Strong verbal, written and interpersonal communication skills.
• Flexible to adapt to changing priorities in a dynamic environment.
• Shows initiative and proactive behavior.
• Ability to facilitate a collaborative working environment for customers and team members.

Responsabilidades

• Assess the service needs of clients and connect them with the correct technician, sales rep, or project manager.
• Create and maintain the Client Services database in Salesforce and ServiceNow.
• Assess client issues and provide recommendations to resolve them.
• Ensure clients receive appropriate services and follow up on ongoing needs.
• Maintain strong relationships with service providers and clients.
• Handle incoming calls including dispatching, scheduling, and status tracking.
• Create and dispatch work orders for planned maintenance.
• Conduct weekly service paperwork reconciliation.
• Process tickets and invoices per company guidelines.
• Submit invoices through customer portals as required.
• Perform other duties as requested.

Conocimientos

Customer service

Phone skills

Interpersonal skills

Organizational skills

Outlook

Excel

Word

Financial basics

Collaboration

Herramientas

Salesforce

ServiceNow

Descripción del empleo

Smart Systems in Spring, TX is seeking an experienced Service Coordinator to be the initial client contact and ensure service alignment with client needs. You will coordinate with technicians, sales reps, and project managers, build relationships with providers, and manage client data in Salesforce ServiceNow.

The role emphasizes strong communication, organization, and a proactive service mindset. Join a company offering full-time employment with competitive compensation, performance bonuses,