Service Dispatch & Warehouse Coordinator

Facility Solutions Group, Inc.; Blue Ash (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

Facility Solutions Group, Inc. in Blue Ash, Ohio seeks a dependable Service & Warehouse Coordinator to support service scheduling, dispatch, warehouse tasks, and administrative coordination on-site.

The role blends coordinating service calls, preparing materials, and maintaining accurate records to keep crews supplied and moving efficiently. No prior dispatch or warehouse experience is required; training is available in either area.

Qualifications

• One year experience in scheduling/dispatching.
• High School Diploma or General Education Degree.
• Valid driver’s license.
• Able to report to facility Mon-Fri 7a-5pm.
• Must be able to pass drug and background screen.
• Knowledge of Lighting is preferred inclusive of lamp types, ballasts and transformers.
• Ability to read and interpret field paperwork, job quotes.
• Ability to multitask while staying organized.
• Strong verbal and written communication skills.
• Experience in lighting and electrical a plus!

Responsibilities

• Service Scheduling & Dispatch: Receive incoming service requests, answer customer questions, and create and update work orders.
• Schedule and dispatch technicians, coordinating customer availability, technician schedules, and material readiness.
• Communicate appointment windows, schedule changes, and job updates to customers and field personnel.
• Track open service requests, follow up on outstanding items, and help move work orders through completion.
• Keep job notes, customer information, and service documentation accurate and current.
• Warehouse & Materials Coordination: Receive, check in, organize, and store incoming materials and equipment.
• Pull and stage materials, tools, and supplies for technicians and job sites.
• Maintain inventory records and help identify shortages or replenishment needs.
• Coordinate deliveries, pickups, and material availability with technicians, project managers, and vendors.
• Maintain a clean, safe, and organized warehouse.
• Administrative & Purchasing Support: Enter data, maintain files, and organize service and warehouse paperwork.
• Assist with purchase orders, vendor pricing requests, material orders, and delivery tracking.
• Help gather technician input and material pricing for service quotes.
• Review work order documentation for completeness and assist with billing preparation.
• Coordinate with office staff and management to resolve missing information, scheduling conflicts, or material delays.
• Daily responsibilities will vary with service schedules, incoming deliveries, and branch priorities.
• As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

Skills

Scheduling/Dispatching

Customer Service

Communication

Organization

Inventory Management

Purchasing

Driver’s license

Education

High School Diploma or GED

Job description

Facility Solutions Group, Inc. in Blue Ash, Ohio seeks a dependable Service & Warehouse Coordinator to support service scheduling, dispatch, warehouse tasks, and administrative coordination on-site.

The role blends coordinating service calls, preparing materials, and maintaining accurate records to keep crews supplied and moving efficiently. No prior dispatch or warehouse experience is required; training is available in either area.