Construction Project Coordinator – Field & Customer Service

Clayton; Tennessee; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401K with company matching

Paid time off

Paid holidays

Volunteer time (Clayton Impact)

Job summary

Clayton is hiring a Construction Project Coordinator to support our retail team by ensuring timely completion of home construction and superior customer service. You will coordinate field work, manage permits, handle contractor communications, and assist with audits and merchandising at the Home Centers.

This role requires strong verbal communication, knowledge of construction, and solid organization. Two-year degree preferred; you must pass background and drug screening.

Qualifications

• Strong verbal communication skills.
• Knowledge of construction.
• Strong customer relations skills.
• Strong organizational and time management skills.
• Intermediate computer skills.

Responsibilities

• Completes all bill-backs with factories and related paperwork.
• Processes contractor bills.
• Responsible for customer files.
• Assist in obtaining permits.
• Following up with contractors as well as customers for service calls and collecting all necessary paperwork.
• Managing the Home Centers Net Promoter Score (NPS – Customer Service)
• Schedule set-up and delivery and other service-related items with contractors and customers.
• Follow-up with customers utilizing various contact methods, including home visits.
• Merchandising the retail location and homes, including but not limited to moving furniture, décor and cleaning homes
• Assist in preparation for audits.
• Actively partner with manager on all exceptions and questions
• Protect company assets.
• Participate in sales meetings and other company events.
• Participate as needed during marketing promotions and events
• Contribute to a positive team environment
• Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required
• Perform other duties as assigned or delegated by manager

Skills

Verbal communication

Construction knowledge

Customer relations

Team collaboration

Time management

Organizational skills

Computer skills

Education

Two-year degree preferred

Job description

Clayton is hiring a Construction Project Coordinator to support our retail team by ensuring timely completion of home construction and superior customer service. You will coordinate field work, manage permits, handle contractor communications, and assist with audits and merchandising at the Home Centers.

This role requires strong verbal communication, knowledge of construction, and solid organization. Two-year degree preferred; you must pass background and drug screening.