Construction Insurance Account Manager (Remote/Hybrid)

Insurance Office of America; Florham Park (NJ); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

401K match

Career growth

Supportive team

Job summary

Insurance Office of America seeks an Account Manager - Commercial Lines to manage a book of business, ensuring retention and support for new opportunities. Hybrid work model preferred with on-site days in designated offices or fully remote for eligible time zones.

The ideal candidate will hold an active P&C license (CIC preferred) and bring 3–5 years of account management experience, along with strong analytical, customer service, and communication skills.

Qualifications

• 3-5 years of account management experience or 5+ years in insurance
• Active property & casualty (P&C) license required; CIC or equivalent preferred
• Strong analytical, problem-solving and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service and proactively anticipate needs.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Analytical skills

Problem solving

Decision making

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America seeks an Account Manager - Commercial Lines to manage a book of business, ensuring retention and support for new opportunities. Hybrid work model preferred with on-site days in designated offices or fully remote for eligible time zones.

The ideal candidate will hold an active P&C license (CIC preferred) and bring 3–5 years of account management experience, along with strong analytical, customer service, and communication skills.