Construction Insurance Account Manager — Remote/Hybrid

Insurance Office of America; Bellevue (NE); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Company-paid health insurance

Paid holidays and vacation

401k with employer match

Career growth

Work-life balance

Community service

Supportive teammates

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book, retain accounts, and support new business. You will coordinate day-to-day administrative tasks, resolve complex issues, and ensure accurate policy administration and billing.

Ideal candidates have 3–5 years in account management or 5+ years in insurance, active P&C license (CIC preferred), strong analytical skills, and proficiency with MS Office.

Qualifications

• 3–5 years of account management experience or 5+ years in the insurance industry.
• Active property & casualty licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

Account management

Insurance brokerage

P&C licensing

CIC (certification)

Analytical skills

Customer service

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book, retain accounts, and support new business. You will coordinate day-to-day administrative tasks, resolve complex issues, and ensure accurate policy administration and billing.

Ideal candidates have 3–5 years in account management or 5+ years in insurance, active P&C license (CIC preferred), strong analytical skills, and proficiency with MS Office.