Confirmations Assistant

Ridgeline Roofing & Restoration LLC; Alabama; Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus potential

Job summary

Ridgeline Roofing & Restoration LLC is hiring an Appointment Confirmation Specialist for our call center. You will confirm appointments with homeowners, keep calendars accurate, and help ensure our sales team arrives on confirmed visits. This role fits an organized, phone-friendly individual with clear daily goals.

The position offers remote or on-site work, part-time or full-time options, and $15-18/hr plus quarterly bonus potential based on performance and confirmation metrics.

Qualifications

• Strong phone and written communication skills.
• Outgoing, energetic personality suitable for high-volume calls.
• Detail oriented and able to work independently in remote settings.

Responsibilities

• Make outbound calls and handle some inbound calls to confirm upcoming inspection/estimate appointments
• Gather additional project details from the homeowner ahead of the appointment
• Build rapport with homeowners and reinforce the value of keeping their scheduled appointment
• Address homeowner questions or concerns and retain qualified appointments when appropriate
• Reschedule or follow up with customers who need to move their appointment
• Email homeowners as needed
• Log all activity in CRM
• Flag no-shows, cancellations, or at-risk appointments to the team
• Hit daily/weekly confirmation targets
• Communicate professionally and represent our brand on every call

Skills

Outgoing personality

Objection handling

Phone communication

Written communication

Detail oriented

Independent work

CRM proficiency

Tools

AccuLynx

Talkdesk

Microsoft Teams

Job description

Location: Remote or On-Site (If remote, MUST reside in: AL, MS, GA, FL, SC, NC, MN, MI, MO, IL, VA, TN)

Pay: $15-18/hr + Quarterly Bonus Potential

Reports To: Call Center Manager

About the Role

We're looking for an Appointment Confirmation Specialist to join our call center team. In this role, you'll be responsible for confirming scheduled appointments with homeowners, keeping our calendars accurate, and helping ensure our sales team arrives at appointments that homeowners have confirmed and intend to keep. This is a great fit for someone who's organized, comfortable on the phone, and likes a role with clear daily goals.

What You'll Do

• Make outbound calls and handle some inbound calls to confirm upcoming inspection/estimate appointments
• Gather additional project details from the homeowner ahead of the appointment
• Build rapport with homeowners and reinforce the value of keeping their scheduled appointment
• Address homeowner questions or concerns and work to retain qualified appointments when appropriate
• Reschedule or follow up with customers who need to move their appointment
• Email homeowners as needed
• Conduct basic property/deed research and other administrative tasks as needed
• Log all activity accurately in our CRM
• Flag no-shows, cancellations, or at-risk appointments to the team
• Hit daily/weekly confirmation targets
• Communicate professionally and represent our brand well on every call

What We're Looking For

• A very outgoing, energetic personality that comes through clearly over the phone
• Strong objection-handling skills and the ability to address homeowner concerns while maintaining scheduled appointments
• Strong phone and written communication skills
• Comfortable making a high volume of outbound calls while maintaining a positive and professional customer experience
• Detail-oriented and self-starter, able to work independently in a remote setting
• Reliable and self-motivated
• Basic computer skills; able to learn CRM/phone systems quickly
• Experience with AccuLynx, Talkdesk, and Microsoft Teams a plus
• Prior call center, customer service, or scheduling experience a plus
• Home services/roofing industry experience a plus (not required)

Schedule & Pay

• Remote or On-Site
• Part-time and full-time positions available
• $15-$18/hr
• Quarterly bonus potential based on performance/confirmation metrics

Requirements

• For Remote Employees: Reliable internet connection and a quiet workspace without distractions