Appointment Scheduler / Customer Service Representative

Bath Planet; Peoria (IL); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive pay

Performance-based bonuses

Paid training

Advancement opportunities

Supportive team environment

Job summary

Perfect Choice Home Solutions in Creve Coeur, IL is seeking a motivated Appointment Scheduler / Customer Service Representative to be the first contact for homeowners, scheduling free in-home consultations and ensuring a positive experience.

You will handle outbound and inbound calls, gather basic information, manage calendars, and keep accurate records in our system, following scripts while staying natural and courteous.

Qualifications

• Previous call center, customer service, or appointment setting experience preferred
• Strong communication and phone skills
• Comfortable handling objections and keeping conversations on track
• Basic computer skills and ability to learn CRM systems
• Self-motivated, dependable, and goal-oriented
• Positive attitude and professional demeanor

Responsibilities

• Make outbound and receive inbound calls to schedule appointments
• Speak with homeowners to gather basic information and set qualified appointments
• Clearly explain the purpose of our free in-home consultation
• Maintain accurate records of calls and appointments in our system
• Follow provided scripts while maintaining a natural, conversational tone
• Confirm, reschedule, and manage appointment calendars
• Meet daily/weekly call and scheduling targets

Skills

Call center

Customer service

Appointment setting

CRM basics

Communication

Objection handling

Tools

CRM software

Job description

Appointment Scheduler / Customer Service Representative -Creve Coeur, IL

About Us

Perfect Choice Home Solutions is a growing home improvement company specializing in roofing, windows, siding, and bathroom remodeling. We pride ourselves on providing high-quality service and a strong customer experience from the very first interaction.

Position Overview

We are seeking a motivated and reliable Customer Service Appointment Scheduler to join our team. In this role, you will be the first point of contact for prospective customers, scheduling free in-home consultations and ensuring a positive, professional experience.

Key Responsibilities

• Make outbound and receive inbound calls to schedule appointments
• Speak with homeowners to gather basic information and set qualified appointments
• Clearly explain the purpose of our free in-home consultation
• Maintain accurate records of calls and appointments in our system
• Follow provided scripts while maintaining a natural, conversational tone
• Confirm, reschedule, and manage appointment calendars
• Meet daily/weekly call and scheduling targets

Qualifications

• Previous call center, customer service, or appointment setting experience preferred
• Strong communication and phone skills
• Comfortable handling objections and keeping conversations on track
• Basic computer skills and ability to learn CRM systems
• Self-motivated, dependable, and goal-oriented
• Positive attitude and professional demeanor

Compensation & Benefits

• Competitive hourly pay
• Performance-based monthly bonuses and incentives
• Paid training
• Opportunities for advancement
• Supportive team environment

What Success Looks Like

• Consistently meeting or exceeding appointment-setting goals
• Maintaining high-quality customer interactions
• Keeping schedules organized and up to date