Appointment Scheduler / Customer Service Representative

Bath Planet; Washington (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Bonuses & incentives

Advancement opportunities

Job summary

Perfect Choice Home Solutions is seeking an Appointment Scheduler / Customer Service Representative in Creve Coeur, IL. You will be the first contact for homeowners, scheduling free in-home consultations and ensuring a positive customer experience.

Operate with clear scripts, manage calendars, and maintain accurate records in the CRM. The role offers competitive hourly pay, paid training, and opportunities for advancement in a collaborative team environment.

Qualifications

• Reliable, customer-focused communicator with phone skills.
• Experience scheduling appointments or taking bookings is a plus.
• Able to follow scripts while staying natural in conversations.

Responsibilities

• Make outbound and inbound calls to schedule appointments.
• Gather basic homeowner information and set qualified appointments.
• Explain the purpose of the free in-home consultation clearly.

Skills

Strong communication

Call center experience

Objection handling

Basic computer skills

Tools

CRM systems

Job description

Appointment Scheduler / Customer Service Representative -Creve Coeur, IL

About Us

Perfect Choice Home Solutions is a growing home improvement company specializing in roofing, windows, siding, and bathroom remodeling. We pride ourselves on providing high-quality service and a strong customer experience from the very first interaction.

Position Overview

We are seeking a motivated and reliable Customer Service Appointment Scheduler to join our team. In this role, you will be the first point of contact for prospective customers, scheduling free in-home consultations and ensuring a positive, professional experience.

Key Responsibilities

• Make outbound and receive inbound calls to schedule appointments
• Speak with homeowners to gather basic information and set qualified appointments
• Clearly explain the purpose of our free in-home consultation
• Maintain accurate records of calls and appointments in our system
• Follow provided scripts while maintaining a natural, conversational tone
• Confirm, reschedule, and manage appointment calendars
• Meet daily/weekly call and scheduling targets

Qualifications

• Previous call center, customer service, or appointment setting experience preferred
• Strong communication and phone skills
• Comfortable handling objections and keeping conversations on track
• Basic computer skills and ability to learn CRM systems
• Self-motivated, dependable, and goal-oriented
• Positive attitude and professional demeanor

Compensation & Benefits

• Competitive hourly pay
• Performance-based monthly bonuses and incentives
• Paid training
• Opportunities for advancement
• Supportive team environment

What Success Looks Like

• Consistently meeting or exceeding appointment-setting goals
• Maintaining high-quality customer interactions
• Keeping schedules organized and up to date