Appointment Scheduler / Customer Service Representative

Bath Planet; Pekin (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Bonuses and incentives

Opportunities for advancement

Supportive team environment

Competitive hourly pay

Job summary

Perfect Choice Home Solutions in Creve Coeur, IL, seeks an Appointment Scheduler / Customer Service Representative to be the first point of contact for homeowners, scheduling free in-home consultations and ensuring a positive, professional experience.

You will handle outbound and inbound calls, collect basic information, manage calendars, and help keep CRM records up to date while meeting daily scheduling targets.

Qualifications

• Previous call center, customer service, or appointment setting experience preferred.
• Strong communication and phone skills.
• Comfortable handling objections and keeping conversations on track.
• Basic computer skills and ability to learn CRM systems.
• Self-motivated, dependable, and goal-oriented.
• Positive attitude and professional demeanor.

Responsibilities

• Make outbound and receive inbound calls to schedule appointments.
• Speak with homeowners to gather basic information and set qualified appointments.
• Clearly explain the purpose of our free in-home consultation.
• Maintain accurate records of calls and appointments in our system.
• Follow provided scripts while maintaining a natural, conversational tone.
• Confirm, reschedule, and manage appointment calendars.
• Meet daily/weekly call and scheduling targets.

Skills

Communication skills

Phone skills

CRM systems

Self-motivated

Tools

CRM software

Job description

Appointment Scheduler / Customer Service Representative -Creve Coeur, IL

About Us

Perfect Choice Home Solutions is a growing home improvement company specializing in roofing, windows, siding, and bathroom remodeling. We pride ourselves on providing high-quality service and a strong customer experience from the very first interaction.

Position Overview

We are seeking a motivated and reliable Customer Service Appointment Scheduler to join our team. In this role, you will be the first point of contact for prospective customers, scheduling free in-home consultations and ensuring a positive, professional experience.

Key Responsibilities

• Make outbound and receive inbound calls to schedule appointments
• Speak with homeowners to gather basic information and set qualified appointments
• Clearly explain the purpose of our free in-home consultation
• Maintain accurate records of calls and appointments in our system
• Follow provided scripts while maintaining a natural, conversational tone
• Confirm, reschedule, and manage appointment calendars
• Meet daily/weekly call and scheduling targets

Qualifications

• Previous call center, customer service, or appointment setting experience preferred
• Strong communication and phone skills
• Comfortable handling objections and keeping conversations on track
• Basic computer skills and ability to learn CRM systems
• Self-motivated, dependable, and goal-oriented
• Positive attitude and professional demeanor

Compensation & Benefits

• Competitive hourly pay
• Performance-based monthly bonuses and incentives
• Paid training
• Opportunities for advancement
• Supportive team environment

What Success Looks Like

• Consistently meeting or exceeding appointment-setting goals
• Maintaining high-quality customer interactions
• Keeping schedules organized and up to date