Confirmation Specialist

Renewal by Andersen | Esler Companies; Woonsocket (RI); On-site; USD 38,000 - 52,000; Full time

Job summary

Renewal by Andersen | Esler Companies is seeking a detail-oriented Confirmation Specialist to support our fast-growing window and door replacement business. You will manage calls to confirm customer appointments and verify details, helping sales and installation teams stay on schedule.

You will use CRM and scheduling tools to update records, answer routine questions, and contribute to process improvements in a performance-driven, customer-focused environment with opportunities to grow within

Responsibilities

• Manage inbound and outbound calls to confirm customer appointments.
• Verify details to ensure accurate schedules for sales and installation teams.
• Use CRM and scheduling tools to update records and resolve basic customer questions.
• Help optimize daily routes and scheduling efficiency.

Job description

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our fast-growing window and door replacement business. In this role, you will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation teams. You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes. Working in a performance-driven, people-focused culture, you’ll receive hands-on training, clear performance expectations, and opportunities to grow within operations, customer service, or other areas of the organization.