Configuration Support Engineer — Onsite 3 Days/Week

Oracle; United States; Hybrid; USD 29,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance,

Paid time off (vacation)

401(k) Savings and Investment Plan

Job summary

Oracle Health is seeking a Support Engineer I to provide configuration and sustainment support for Oracle Health products. You will interact with customers, gather requirements, document changes, and validate implementations to ensure successful deployments.

The role involves onsite work (Kansas City, Nashville, or Orlando) three days per week, and requires US citizenship with the ability to obtain public trust clearance or other client clearances as needed.

Qualifications

• 3+ years of experience in customer support or technical support.
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Ability to work onsite 3 days per week at designated hub locations.

Responsibilities

• Serve as a primary customer contact via phone or electronic channels.
• Gather requirements, document, configure, test, and validate approved customer change requests.
• Troubleshoot and resolve routine configuration and technical issues; escalate complex issues as needed.
• Coordinate with peers to support resolution of product design or defect concerns.

Skills

Customer support

Troubleshooting

Testing and validation

Education

Bachelor’s degree in IT / CS

Tools

SQL

Databases

Job description

Oracle Health is seeking a Support Engineer I to provide configuration and sustainment support for Oracle Health products. You will interact with customers, gather requirements, document changes, and validate implementations to ensure successful deployments.

The role involves onsite work (Kansas City, Nashville, or Orlando) three days per week, and requires US citizenship with the ability to obtain public trust clearance or other client clearances as needed.