Support Engineer - Incident

Oracle Corporation; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Oracle Corporation is seeking a Support Engineer - Oracle Health to deliver post-sales support for the EMR suite. You will be the primary contact for customers, troubleshooting issues and ensuring high client satisfaction, while collaborating across internal teams.

Based in Nashville, TN with onsite requirements, you will balance technical problem solving with customer advocacy to drive effective resolutions and client success.

Qualifications

• Experience in customer support or technical support (post-sales).
• Ability to troubleshoot technical issues and communicate solutions clearly.

Responsibilities

• Provide functional and technical support for the Oracle Health EMR suite.
• Act as problem solver and customer advocate for healthcare clients.
• Collaborate across internal teams to resolve complex issues.

Skills

Customer support

Technical troubleshooting

Tools

EMR systems

Job description

Support Engineer - Oracle Health

Locations:Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week)

US Citizenship required and must be able to obtain Public Trust Clearance and/or any other clearances required by our client(s)

Overview

As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring a high level of client satisfaction.

You will act as both a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues.